Privacy policy

Last updated: July 27, 2026

STROBOFACTORY Inc. ("we," "us," or "our") establishes this Privacy Policy for the handling of personal information in connection with the online store, website, products, and related services that we operate (collectively, the "Services"). The Services are provided using Shopify.

1. Information We Collect

Depending on how the Services are used, we collect or process the following information:

  • Your name, email address, telephone number, billing information, and other contact information;
  • Transaction information, including products ordered, order numbers, purchase history, payment methods, and payment results;
  • Your email address, authentication information, and account settings if you use a customer account;
  • The contents of inquiries submitted to us through the CONTACT form, Shopify Inbox, email, or other methods;
  • Your newsletter subscription status and interactions with newsletter deliveries; and
  • Your IP address, device, browser, cookies and other identifiers, pages viewed, access times, and other usage information.

Shopify Payments, PayPal, and other payment providers may directly process payment information such as card numbers.

2. Sources of Information

  • Information collected directly from you when you make a purchase, use a customer account, submit an inquiry, subscribe to the newsletter, or otherwise provide information;
  • Information collected automatically through cookies, pixels, and other technologies; and
  • Information obtained from Shopify, payment providers, Digital Products, Shopify Inbox, Mailchimp, Google & YouTube, and other service providers we use.

3. Purposes of Use

We use the information we collect for the following purposes:

  • Accepting and managing orders;
  • Processing and confirming payments;
  • Providing digital products, including sending download links;
  • Providing support for files, downloads, licenses, and other product-related matters;
  • Responding to inquiries and sending necessary communications;
  • Sending newsletters and other marketing communications with consent, measuring delivery performance, and managing opt-outs;
  • Analyzing website use, improving functions, presentation, products, and services, and measuring advertising performance;
  • Preventing, detecting, and responding to unauthorized use, fraud, and security issues; and
  • Complying with the law, exercising rights, and handling disputes.

4. External Services We Use

To the extent necessary for the purposes described in the preceding section, we use the following services:

  • Shopify: online store, checkout, customer accounts, order management, and Shopify Network Intelligence;
  • Shopify Payments and PayPal: payment processing;
  • Digital Products: digital product delivery;
  • Shopify Inbox: customer inquiries;
  • Mailchimp: newsletter delivery, measurement of delivery performance, and related measurement; and
  • Google & YouTube: measurement related to website use, advertising, and conversions.

Each provider's terms and privacy policy may apply to its handling of information. To the extent necessary to achieve the purposes of use, we may entrust the handling of personal information to, or share information with, these providers.

5. Cookies, Pixels, and Data-Sharing Choices

We use cookies, pixels, and similar technologies to provide the Services, maintain security, analyze use, conduct marketing, and optimize presentation.

Where Shopify's cookie banner and data-sharing opt-out page are available, you can use those interfaces to make your choices. You can stop newsletters using the unsubscribe link displayed in each email.

Shopify Network Intelligence is enabled. For information about Shopify's handling of information and the choices available to you, review Shopify's consumer privacy policy and privacy portal.

6. Processing and Storage Outside Japan

In connection with the services we use, personal information may be processed or stored outside Japan, including in the United States. We take necessary measures in accordance with applicable law and our agreements with the relevant service providers.

7. Retention

We retain personal information for as long as necessary to fulfill orders and contracts, provide product support, respond to inquiries, comply with legal obligations, handle disputes, maintain security, and achieve the purposes described in this Policy. The retention period varies according to the type of information, the purpose of use, and applicable law.

8. Security

We take necessary and appropriate security measures to prevent the leakage, loss, or damage of personal information and to manage it appropriately. Where we entrust the handling of personal information to a service provider, we exercise necessary and appropriate supervision over that provider. However, we do not guarantee the complete security of transmission or storage over the internet.

9. Minors

The Services are not directed to children. If a minor purchases a product or uses the Services, the minor should obtain the consent of a parent or guardian where required by applicable law. If you believe that we have collected a child's personal information inappropriately, contact us using the details below.

10. Access, Correction, Deletion, and Suspension of Use

Subject to applicable law, you may be entitled to request notice of the purposes of use, access, correction, addition or deletion, suspension of use, erasure, cessation of third-party transfers, or access to records of third-party transfers relating to personal information we hold. When we receive a request, we will perform necessary identity verification and respond in accordance with applicable law.

To exercise your rights, contact us using the details below.

11. External Links

If you leave the Services for an external website, that website's privacy policy applies to the handling of information on that website.

12. Changes to This Policy

We may amend this Policy in response to changes in our practices, applicable law, or the Services. The amended Policy will be posted on this website, and notice will be provided by an appropriate method where required by law.

13. Contact

STROBOFACTORY Inc.
Representative: Masahiro Iwamatsu
2F Nagasaki BizPORT, 9-18 Motofunacho, Nagasaki City, Nagasaki 850-0035, Japan
Telephone: +81-3-6820-3834
Email: strobofactory@gmail.com