Refund policy
Scope
This Policy applies to digital products sold through the online store by STROBOFACTORY Inc. ("we," "us," or "our").
General Cancellation and Refund Policy
Due to the nature of digital products, we generally do not accept cancellations or refunds requested for ordinary customer-convenience reasons. However, we will provide a refund in any of the following cases:
- A mistaken purchase;
- A duplicate charge for the same order;
- We are unable to provide the purchased digital product for a reason attributable to us;
- The file provided is defective; or
- The product cannot be used because of a license-related or operational problem.
Nothing in this Policy limits any rights available to customers under applicable law.
How to Request a Refund
To request a refund, contact strobofactory@gmail.com and provide your order number, product name, the email address used for the purchase, and the reason for the request. If there is a problem with the product, also describe the circumstances and include any error message displayed.
We will review the information and provide the necessary guidance and refund procedure.
Refund Method and Timing
Refunds will generally be made through the payment method used for the purchase. After we process a refund, the time required for it to appear varies by payment provider.
Digital Products
The products currently sold are digital products and do not involve the physical transfer of goods.
Contact
STROBOFACTORY Inc.
Representative: Masahiro Iwamatsu
2F Nagasaki BizPORT, 9-18 Motofunacho, Nagasaki City, Nagasaki 850-0035, Japan
Telephone: +81-3-6820-3834
Email: strobofactory@gmail.com